Terms, Cancellation & Returns, and Secure Transactions
www.monhibou.gr is the online store for the exhibition and sale of products by the company Despoina Sidiropoulou, VAT number 154905633, located at 54 Anatolikis Thrakis Street, Thessaloniki - Toumpa, Postal Code 54453 - Tel. 231 093 0137 (hereinafter Mon Hibou by Janna Ioannou).
These Terms and Conditions of Use exclusively cover all sales of products and services through the website (e-shop) www.monhibou.gr. Any deviations from these terms must be confirmed by the company in writing. Any other terms and conditions are expressly excluded. Every user who enters and uses the services of the online store is deemed to consent to and unconditionally accept the terms set forth herein, without any exception. If a user does not agree with these terms, they must refrain from using the online store and from any transaction with it.
Acceptance of your order implies acceptance of this agreement of Terms and Conditions of purchase.
Your order is considered received by Mon Hibou by Janna Ioannou from the moment you receive a relevant update of the order status, which appears on the user's screen and is sent by e-mail to the contact e-mail address registered by the user. During the processing of each registered order, the availability of stock of the products or services you ordered is also confirmed. If the availability or delivery time differs from that stated on the product or service page, you will receive a relevant update.
Your order is considered binding when you have completed all the required fields and have pressed the relevant button for final submission of the order.
Before submitting the Order Form, you acknowledge the following:
A. The prices of the various products displayed on the website pages include the legal VAT.
B. The prices of the online store can change at any time without notice. The indication "Offer" means that the specific product or service has a different price, provided that its purchase is made through the online store, from the price at which it is available at a different time. Mon Hibou by Janna Ioannou bears no responsibility and does not cover price differences of products or services purchased at another time and the customer later finds a lower price due to an offer in its online store or vice versa. The various offers of products and services are valid until stocks or monitoring positions are exhausted. In the event of a small/limited availability of product stock or monitoring positions for services that have been offered, Mon Hibou by Janna Ioannou reserves the reasonable right for the relevant orders to be executed based on the criterion of satisfying as many of its customers as possible, i.e., orders registered by different/separate users.
C. Mon Hibou by Janna Ioannou tries to provide you with high-quality services daily. Mon Hibou by Janna Ioannou, in good faith, is not responsible and is not bound by any errors in characteristics, photos, and prices of products and services listed on the website (e-shop address) and cannot ensure that there will be no errors for any reason during the import or/and update of the characteristics or/and the price of a product or service.
D. In good faith and for your protection, please, if you find that a product or service is offered at an unusually low or high price compared to its market value, contact us at monhiboucosmeticsgmail.com before proceeding with the order.
E. Mon Hibou by Janna Ioannou provides the user with the possibility of ordering the products or services that are available through the online store. In particular, the customer can select through the online store the product(s) that they desire. This possibility is provided under the following terms and conditions: 1) The customer is not required to be a registered member on the Mon Hibou by Janna Ioannou website so that they have already provided the necessary information to verify their identity (i.e., full name, e-mail address, contact telephone number, Username, and Personal Secret Security Code (Password). 2) This order will be valid for 48 hours from the moment you receive an informative email about the dates of receipt of your order. In the event that it is found that a user is abusing this possibility granted to them by Mon Hibou by Janna Ioannou (e.g., repeated ordering of items through the online store), the latter may reject and refuse the order of that user.
The products or services, prices, shipping terms (place, time, etc.) are those listed in the final submission of your order. Payment is made before delivery of the product and can be made by one of the following payment methods.
I. By debit or credit card
Payment by Visa, Mastercard, and JCB. Through the secure electronic transaction platform “e-Simplify” of the National Bank of Greece. The platform strictly applies security protocols (EMV 3DS, SCA-Strong Customer Authentication) which ensure the security of transactions. When choosing this payment method, it is important to have registered a contact telephone number and a valid email address in the information you enter in the Checkout.
II. Cash on Delivery.
Cash on delivery, payment of your purchase is made upon delivery of the product. Surcharge cost €2.5 per order
III. By bank deposit
You can, if you wish, pay for your order by deposit (visiting a bank branch or via e-banking) into one of the following bank accounts:
- Bank Name : NATIONAL BANK OF GREECE IBAN : GR2901102130000021300584402 Account Number: 21300584402. Account Holder : Sidiropoulou Despoina
In the bank deposit slip, you must state the name you declared in your order as the reason for payment. Your order will be sent by us as soon as you send us a copy of the bank deposit receipt to the e-mail monhiboucosmeticsgmail.com or contact us by phone at 231 093 0137. In the event that the deposit of funds is not made within one week from the date of your order, our commercial transaction ceases to exist without further notice.
You can cancel your order at any stage of completion by sending an email to: monhiboucosmeticsgmail.com. Depending on the stage of progress of your order, we will inform you about the options you have.
Shipping to Greece: The products can be sent to you anywhere within the Greek territory. The products will be sent to the place you have indicated on the order form, by courier service. The shipment will be made through the Hellenic Post for some areas where it is not possible to do so through the courier service. In areas where it is not possible to send your order through the courier service, the shipping time is that provided by the Hellenic Post. Shipments will be made daily, except Saturday, Sunday, and holidays. For orders placed within the Prefecture of Thessaloniki, there will be the possibility of sending the products by a representative of our company, provided that the current obligations of the company will allow the shipment of the order within a reasonable period of time.
The shipment of the products will be carried out through a courier company and the recipient will be charged the shipping cost. The recipient will be charged an additional shipping cost of €3.5, as provided in the immediately preceding paragraph.
Mon Hibou by Janna Ioannou is not responsible for delays in execution (including delivery) due to cases that cannot be attributed to the fault of Mon Hibou by Janna Ioannou or are due to force majeure and will be entitled to an extension of time for execution. Indicative examples may be strikes, terrorist acts, war, problems of suppliers / transport / production, fluctuations in exchange rates, governmental or legislative acts, and natural disasters. If such incidents last more than 2 months, this order agreement may be terminated by either party without compensation.
2. You are responsible for:
– the selection of your Product and its suitability for your purposes,
– the telephone and postal charges for communication with Mon Hibou by Janna Ioannou, if any.
The www.monhibou.gr provides the Content (e.g., information, names – addresses, photos, illustrations, logos), the products and services on this website on an "as is" and "as available" basis and without any kind of representation, approval or written guarantee, expressed or implied, including guarantees of satisfactory quality, fitness, inviolability, compatibility, security, and accuracy. Under no circumstances is Mon Hibou by Janna Ioannou liable for any claims of a legal or civil or/and criminal nature, nor for any damage (positive, special or consequential, which indicatively and not restrictively, disjunctively or/and cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) from visitors to the website or third parties due to a cause related to the operation or non-operation or/and the use of the website or/and inability to provide services or/and information available from it or/and from any unauthorized interference by third parties in products or/and services or/and information available through it.
The consumer may return products of Mon Hibou by Janna Ioannou Floral Waters, Face Masks, Sunscreens, Face Scrubs, Demaquillant, Dry oil, Serum, Care Creams, Room Fragrances, Aromatic Candles, Care Sets that they have purchased directly from the e-shop of www.monhibou.gr, simply because of remorse (change of mind, decision), under the following terms and conditions:
a. Exchanges are not accepted under any circumstances due to the safety of cosmetic products. Defective products are excluded, which will be replaced after they are found to be such.
b. In order for the return to be accepted, the original purchase document (retail receipt) must be presented by the person who originally purchased the product and whose details are printed on the purchase document. If the purchase was made by credit card, the electronic payment issued by the bank terminal must be presented.
c. A product that was sold with an additional gift must be returned with the additional gift, otherwise the value of the gift will be deducted from the refunded amount.
d. Any defective product that has been sold in a gift package (gift box) will be replaced individually and only after the inspection and confirmation that it is defective
f. In case of repeated returns or in case that Mon Hibou by Janna Ioannou, in its absolute discretion, considers that the consumer is abusing the right of return or acts in bad faith, it is entitled to refuse the return of the product even if the above terms and conditions are met.
g. Mon Hibou by Janna Ioannou reserves the right to abolish or modify its return policy at any time, by publishing the relevant new terms and conditions on the website.
h. The return policy of Mon Hibou by Janna Ioannou does not concern defective products of other suppliers, which are covered by their respective warranties.
For your desire to return the products you purchased from our online store, you must notify us in writing at gmail.com with the subject "Order Return Request" stating the date/number of the purchase document within the above deadline. Provided that you receive written approval of the return from Mon Hibou by Janna Ioannou, the address to which the products must be sent for return is: monhiboucosmeticsgmail.com
To avoid your own inconvenience, it is good to carefully check the condition of the sold products and the integrity of their packaging at the time of delivery of your order, in order to identify any obvious defects (e.g., broken goods, etc.). In the event that you find any defect, you must contact our online store immediately after delivery, on the same day or the next working day by phone at 2310930137 or by e-mail monhiboucosmeticsgmail.com
For dealing with defects or lack of agreed properties in the sold items, the provisions of the civil code apply. In order for a property to be considered agreed, it must be certified as such in writing by both parties. In case of return of the products and depending, on the one hand, on the way you chose to pay for your order and, on the other hand, on the way the return will be made, the refund of your money will be completed within 30 days from the date we receive the products. The refund can be made by crediting your account, which you will notify to Mon Hibou by Janna Ioannou. This Agreement does not affect any consumer rights provided by law.
Any copying, distribution, transfer, processing, resale, creation of work output, or misleading the public regarding the actual provider of the content of the website is prohibited. Any reproduction, republication, loading, announcement, dissemination, or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written permission of Mon Hibou by Janna Ioannou or any other copyright holder.
The use of the website www.monhibou.gr must be done exclusively for legal purposes and in a way that does not restrict or impede its use by third parties. The visitor is obliged to use this website in accordance with the law, good manners and these terms, and not to take actions or omissions that may cause damage or malfunction to it, affect or endanger the provision of the services of Mon Hibou by Janna Ioannou
The names, images, logos, and distinctive features that represent Mon Hibou by Janna Ioannou or third parties and their products or services are exclusive trademarks of Mon Hibou by Janna Ioannou or third parties, protected by the relevant trademark laws. Their appearance on this website should in no way be construed as a transfer or/and assignment of a license or/and right to use them.
The connection of the website with other websites through links is carried out only for the convenience of users/members. Mon Hibou by Janna Ioannou is not responsible for any damage that may be caused by the use of links to other websites, as well as for the information that may be included in the web pages of their links. Mon Hibou by Janna Ioannou bears no responsibility for the content of the pages to which it maintains links, nor is it responsible for the security policy of other nodes, as well as for the way they manage their electronic visitors.
Mon Hibou by Janna Ioannou is not responsible for any direct or indirect, positive or consequential damage to the users/members of its website, which is due to illegal acts of third parties (e.g., interception or decryption of codes and data), the spread of viruses or other similar elements (e.g., worms, trojan horses) during the use of the website, or reproduction (download) of elements of its content or problems that may occur during the use of electronic computers (e.g., data loss, etc.).
Mon Hibou by Janna Ioannou reserves the right to modify or renew the terms and conditions of transactions. The modification or renewal will be valid from the moment this text is updated regarding any change.
If any part of this Agreement proves to be invalid or unenforceable by a court decision, the remainder of the Agreement shall continue to apply. Mon Hibou by Janna Ioannou may enter into an agreement to assign its obligations to a suitable third party. Otherwise, neither party shall be entitled to assign or transfer its rights or obligations. All notices must be in writing (by hand, by e-mail, or by first-class mail, which will be deemed delivered 48 hours after posting).
This Agreement shall be governed by European and Greek Law, in particular the laws governing matters relating to e-commerce, distance selling and consumer protection, and shall be subject to the exclusive jurisdiction of the courts of Thessaloniki.